Your agent isn’t just smart—it’s completely observable. From usage patterns to decision logic, you get full visibility into what your agent is doing, how it’s performing, and how users are engaging with it. We’ve built detailed analytics and debugging tools so you can monitor performance and behavior at a granular level. No black boxes, no guesswork. We call it the Dashboard. (And yes, we know—we’re not winning any naming awards for that one)

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The Dashboard

Dashboard-1 Screenshot2025 08 07at12 08 14PM Pn The Dashboard is your mission control for tracking agent performance and user engagement—both from your internal team during setup and real users once you’re live. The Dashboard is your go-to hub for tracking how your agent is performing and how users—both internal and external—are interacting with it. You can easily toggle between Internal Testing and Live User Data using the dropdown at the top. This lets you track how your team is experimenting during setup, and how real users engage once the Agent is deployed.

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Key Metrics

Here are all the key metrics you can view on the Dashboard.
MetricWhat It IsHow It Helps
Active Agent UsersUnique end users who interacted with the Agent at least once in the past 7 days.Gauges weekly engagement and adoption of the Agent experience.
Agent Action Completion Rate% of actions successfully completed out of all user-initiated actions.Measures how reliably the agent is delivering results.
Error Rate% of actions that failed, timed out, or didn’t complete successfully.Identifies problem areas in execution logic or backend stability.
System HealthUptime percentage of the Agent experience for end users.Alerts you to integration or infrastructure issues affecting agent availability.
Completed ActionsDaily count of completed actions alongside number of unique users.Tracks usage trends and spikes in engagement over time.
Actions Triggered by TopicDistribution of actions across product topics (e.g. Discovery, Settings, etc.).Reveals which areas of your product users interact with most through the agent.
Top CustomersAccounts with the highest volume of agent interactions.Identifies your most engaged and active customers.
Success vs Failure CountBreakdown of individual actions by number of successes and failures.Pinpoints which actions are working smoothly and which need debugging or refinement.
Action Type Distribution & Impact% of agent usage by action type: Assist, Navigation, API (CRUD).Helps you understand how users are using the agent—guidance, navigation, or performing real tasks.
Customer Time on Adopt vs AppComparison of user time spent with the agent vs within your application UI.Measures how much the agent is streamlining workflows and reducing manual effort.
Thumbs UpTotal number of positive feedback signals on agent responses or actions.Shows which actions are performing well and creating positive user experiences.
Thumbs DownTotal number of negative feedback signals, and which actions received them.Flags pain points or confusing experiences in the agent flow.
All the metrics you see on the Dashboard are powered by the Logs - a complete record of every agent interaction. In the next section, we’ll explore how you can use the Logs to view, trace, and debug each step behind the scenes.