I can't see a client I expect to see
I can't see a client I expect to see
Access is granted per client — you only see clients you’ve been added to. Ask an admin to grant access. See Roles and permissions.
The agent used old / wrong data
The agent used old / wrong data
Usually a files issue. Add the newer file, or have a builder trigger a fresh sync of the connected source. See Sync problems.
A run failed
A run failed
Open the failed run to see the reason — most often a missing file or an unsynced source. See When a run fails.
I'm not getting notified
I'm not getting notified
Check that a notification rule exists for that agent and event, and that your channel is connected. Use the test button. See Notifications.
I turned on a skill but the agent still can't see some data
I turned on a skill but the agent still can't see some data
Skills grant capability, not access. You also need to grant the agent access to the data. See Access scoping.
Testing an agent is blocked
Testing an agent is blocked
Testing needs files in place. If the client’s Doc Store is empty, set up the data source first. See Testing an agent.
The output isn't quite right
The output isn't quite right
Adjust the agent’s instructions first — most behavior issues are instruction issues. Then confirm skills and access, and re-test. See Instructions and skills.