Files aren’t appearing
- Did the sync run? A one-time connect doesn’t keep pulling. Run a sync (or set a scheduled one). See Sync settings and filters.
- Are they filtered out? Check your include/exclude patterns — the files may be excluded by a pattern or outside the included folder.
- Right client? Confirm you’re looking at the Doc Store for the correct workstream.
Files are stale
- A scheduled sync may not have run since the file changed. Trigger a fresh sync.
- For fast-moving folders, schedule the sync to run shortly before the agent’s run so files are current.
The connection stopped working
- Credentials to the source can expire or be revoked at the source system. Reconnect the connector.
- Choose the most privacy-preserving reconnection option offered.
Nothing syncs at all
- Confirm the connector points at a location that actually contains files (correct folder, library, or bucket prefix).
- Confirm the source account still has access to that location.
- If it still fails, capture details and raise with an admin or Adopt support.